DISP WORLD Platform
Republic of Uzbekistan, Tashkent
7 August 2026
These Moderation and Complaints Rules (the “Rules”) constitute an integral part of the User Agreement of the DISP WORLD platform, available on the Internet at https://dispworld.com/ (the “Platform”), and apply to all Platform Users without exception. These Rules establish the procedure for moderating User content and activities, the procedure for submitting and reviewing Complaints, the grounds and Enforcement Measures applied by the Administration, the procedure for appealing decisions of the Administration, and the specific rules for reviewing Complaints concerning certain types of content and activities on the Platform. Acceptance of the User Agreement also constitutes unconditional acceptance of these Rules. In the event of any conflict between these Rules and the User Agreement concerning moderation and Complaints, these Rules shall apply as the specific document; in all other respects, the User Agreement shall apply.
1. TERMS AND DEFINITIONS
1.1. For the purposes of these Rules, in addition to the terms defined in the User Agreement, the following terms and definitions shall apply:
“Moderation” means the Administration’s activity of monitoring compliance of User content and actions with the User Agreement, the Role Rules and applicable law, including identifying violations, deciding whether to apply Enforcement Measures and implementing such decisions.
“Moderator” means an authorized representative of the Administration who moderates User content and activities, reviews Complaints and decides whether to apply Enforcement Measures.
“Content” means any materials posted by Users on the Platform, including text descriptions, photographs, video recordings, live streams, advertising materials, reviews, comments, judging reports, descriptions of events and courses, and any other data published by Users.
“Complaint” means a submission by a User or the Administration through the Platform’s moderation mechanism reporting an alleged violation of the User Agreement, the Role Rules or applicable law by a specific User or in relation to specific Content.
“Complainant” means the User or the Administration that submitted a Complaint.
“Violator” means a User against whom a Complaint has been submitted or in respect of whom the Administration has established a violation during Proactive Moderation.
“Enforcement Measures” means actions taken by the Administration following review of a Complaint or identification of a violation during Moderation. The list of Enforcement Measures is set out in Section 6 of these Rules.
“Appeal” means a request by a User against whom an Enforcement Measure has been applied to review the relevant decision.
“Moderation Audit Log” means the Administration’s internal record containing information about each Complaint, the course of its review and the decisions taken. The Moderation Audit Log is retained for the periods specified in the Personal Data Processing Policy.
“Proactive Moderation” means Moderation initiated by the Administration without a Complaint from Users, including monitoring Content, responding to automatically detected violations and conducting checks based on information from external sources.
“Reactive Moderation” means Moderation carried out by the Administration in response to a Complaint received.
“Emergency Blocking” means immediate blocking of Content or an Account without prior review of a Complaint where a serious violation requiring immediate action is identified.
1.2. Other terms and definitions shall be used in the meanings assigned to them in the User Agreement and other Platform documents.
2. GENERAL PRINCIPLES OF MODERATION
2.1. The Administration moderates User Content and activities in order to maintain a safe, lawful and constructive environment on the Platform. Moderation is intended to ensure compliance with the User Agreement, the Role Rules and applicable law, and not to restrict the freedom of bona fide Users.
2.2. The Administration may carry out both Proactive and Reactive Moderation. Proactive Moderation does not constitute an obligation of the Administration in respect of every item of Content posted by Users: the Platform acts as an information intermediary providing tools, rather than as a publisher of Content. At the same time, the Administration takes reasonable measures to prevent manifestly unlawful Content and Content that seriously violates the Rules from being posted on the Platform.
2.3. Moderation is carried out by Moderators, being authorized representatives of the Administration, in accordance with the principles of proportionality, consistency and objectivity. Decisions on the application of Enforcement Measures are made by humans rather than automatically, except where technical filters are used for the initial detection of obvious violations.
2.4. When deciding whether to apply Enforcement Measures, the Administration shall be guided by the following principles:
2.4.1. Principle of proportionality: the Enforcement Measure must correspond to the nature and severity of the violation. Immediate permanent blocking of an Account without prior warning shall be applied exclusively in the case of serious violations listed in Section 7 of these Rules.
2.4.2. Principle of consistency: similar violations committed by different Users shall result in similar Enforcement Measures unless material differences in the circumstances of the violation justify a different approach.
2.4.3. Principle of objectivity: decisions shall be based on factual data recorded on the Platform and shall not be determined by the personal preferences or antipathies of Moderators.
2.4.4. Principle of transparency: a User against whom an Enforcement Measure has been applied shall be notified of the decision and its grounds to an extent sufficient to understand the reasons for the measure, subject to the need to preserve the confidentiality of information about the Complainant.
2.5. The Platform is not obliged to investigate every alleged violation or review every item of Content. The Administration acts as a responsible information intermediary and takes reasonable Enforcement Measures where there are sufficient grounds to believe that a violation has occurred.
3. PROCEDURE FOR SUBMITTING A COMPLAINT
3.1. Any Platform User may submit a Complaint, including a Registered User, Organizer, Mentor, Judge or Advertiser. The Administration may also initiate review of a violation on its own initiative as part of Proactive Moderation.
3.2. A Complaint may be submitted in respect of the following: specific Content, including an event description, course description, advertising material, review, judging report or other materials posted by a User; the actions of a specific User in any role, including an Organizer, Mentor, Judge, Advertiser or Registered User; a live stream or a specific segment thereof.
3.3. A Complaint may be submitted through the following channels:
3.3.1. Through the built-in Complaint mechanism in the Platform interface, where a corresponding button is available next to specific Content or a User profile. This method is preferred because it automatically links the Complaint to the relevant item.
3.3.2. By email to gr22attract@gmail.com for Complaints requiring a detailed description of the circumstances and for Complaints concerning live streams in real time.
3.4. A Complaint must contain the following information: the email address of the Complainant’s Account on the Platform; a link to the subject of the Complaint, including the relevant event, course, profile, review, advertising material or other Content; a description of the alleged violation, identifying the specific provisions of the User Agreement, the Role Rules or applicable law believed to have been violated, where possible; available evidence, including screenshots, screen recordings or other materials; and the preferred method of receiving a response.
3.5. Anonymous Complaints are not accepted. The Complainant must identify themselves using the email address of a registered Account. The Administration shall keep the identity of the Complainant confidential from the Violator: information identifying the person who submitted the Complaint shall not be disclosed to the Violator unless disclosure is required by law.
3.6. The Complainant confirms that, to the best of their reasonable belief, the information stated in the Complaint is accurate. Knowingly submitting a false Complaint for the purpose of harming another User constitutes a violation of the User Agreement and may result in Enforcement Measures being applied to the Complainant.
4. TIME LIMITS FOR REVIEWING COMPLAINTS
4.1. The Administration reviews Complaints within the following periods depending on their category:
4.1.1. Complaints concerning Content requiring immediate action, including materials containing child pornography, calls for violence or terrorism, or manifestly unlawful Content, shall be reviewed immediately or within several hours after receipt. Where sufficient grounds exist, the Administration shall apply Emergency Blocking to the Content until review of the Complaint is completed.
4.1.2. Complaints concerning live streams shall be reviewed within 2 (two) business days after receipt. Where an obvious serious violation occurs during an active live stream, the Administration may immediately terminate the stream as an emergency response.
4.1.3. Complaints concerning reviews shall be reviewed within 3 (three) business days after receipt in accordance with the procedure set out in Section 10 of these Rules.
4.1.4. Complaints concerning advertising materials shall be reviewed within 2 (two) business days after receipt.
4.1.5. Complaints concerning the actions of a Judge shall be reviewed within the periods established by the Rules for Judges, subject to the general principle of a reasonable time.
4.1.6. Other Complaints shall be reviewed within 5 (five) business days after receipt. Where the circumstances are complex or additional information is required, the Administration may extend the review period by notifying the Complainant, but for no more than 10 (ten) business days.
4.2. The periods specified above are indicative and shall be calculated from the time the Administration receives all information necessary to review the Complaint. The review period shall be suspended while the Administration awaits additional materials requested from the Complainant or the Violator.
4.3. Upon expiry of the review period, the Administration shall notify the Complainant of the decision taken or of the objective need to extend the review period. Failure to receive a response within the period established in this Section shall constitute grounds for the Complainant to submit a follow-up request.
5. PROCEDURE FOR REVIEWING A COMPLAINT
5.1. After receiving a Complaint, the Administration shall take the following actions within a reasonable time:
5.1.1. Register the Complaint in the Platform system by assigning it a unique number and recording the following information in the Moderation Audit Log: Complaint number, date and time of receipt, the Complainant’s email address, the subject of the Complaint and a brief description of the alleged violation.
5.1.2. Conduct a preliminary assessment of the Complaint, including determining whether all information necessary for review has been provided, identifying the category of the Complaint and the applicable review period, and, where necessary, requesting additional information from the Complainant.
5.1.3. Examine the subject of the Complaint, including reviewing the Content or actions to which the Complaint relates, checking the history of the Violator’s Account for previous Complaints and Enforcement Measures, considering the context of the violation and, where necessary, requesting explanations from the Violator, except where such a request could result in destruction of evidence or otherwise obstruct review of the Complaint.
5.1.4. Decide the Complaint by finding it unfounded or well-founded and, where it is found to be well-founded, determine the applicable Enforcement Measure in accordance with Section 6 of these Rules.
5.1.5. Implement the decision and notify the parties, including applying the determined Enforcement Measure, sending notices of the decision to the Complainant and the Violator, and recording the decision and its grounds in the Moderation Audit Log.
5.2. When reviewing a Complaint, the Administration is not required to conduct a full investigation involving examination of every possible item of evidence. The Administration shall make its decision based on the information available to it that it considers sufficient to reach a reasoned decision.
5.3. The Administration may, at its discretion, request from the Complainant, the Violator and other Users additional information and explanations necessary to review the Complaint. Users must cooperate with the Administration in the review of Complaints and provide the requested information within a reasonable time. Failure to provide requested information without a valid reason may be taken into account by the Administration when making its decision.
5.4. The decision on a Complaint shall be recorded in the Moderation Audit Log and retained for the periods specified in the Personal Data Processing Policy.
6. ENFORCEMENT MEASURES
6.1. Following review of a Complaint or identification of a violation during Proactive Moderation, the Administration may apply one or more of the following Enforcement Measures depending on the nature and severity of the violation, whether it is repeated and its consequences:
6.1.1. Warning: written notice to the User identifying the violation, requiring the User to cease the violation and explaining the possible consequences of continuing it. The Warning shall be recorded in the Moderation Audit Log and taken into account when reviewing subsequent Complaints concerning that User.
6.1.2. Removal or concealment of Content: removal or temporary concealment of specific violating Content, including an event description, review, advertising material or other materials. Removal of Content shall not automatically result in other Enforcement Measures being applied to the User where the violation is isolated and not serious. The User shall be notified of the removal of the Content and the grounds for it.
6.1.3. Restriction of functionality: temporary restriction of access to individual Platform functions, including a prohibition on posting new Content, a restriction on creating new events or courses, or suspension of advertising functionality. The duration of the restriction shall be determined by the Administration in light of the circumstances of the violation.
6.1.4. Temporary blocking of a role: temporary suspension of a User’s commercial role as Organizer, Mentor, Judge or Advertiser while retaining basic access to the Platform as a Registered User. This measure shall be applied in cases of repeated violations or violations of medium severity.
6.1.5. Temporary blocking of an Account: temporary suspension of the User’s access to all Platform functionality, including viewing restricted Content, participating in events and interacting with other Users. This measure shall be applied in cases of serious violations or where the User systematically avoids complying with previous decisions of the Administration.
6.1.6. Permanent blocking of an Account: indefinite termination of the User’s access to the Platform and termination of all roles. This measure shall be applied in cases of serious violations under Section 7 of these Rules or repeated systematic violations after less severe measures have been applied. Permanent blocking is an exceptional measure and shall be applied where other measures are considered insufficient to prevent further violations.
6.1.7. Refusal to refund a Tariff payment – .
6.1.8. Referral to competent authorities: where violations falling within administrative or criminal liability laws are identified, the Administration may and, where required by law, must report such violations to the relevant authorities.
6.2. Enforcement Measures may be applied separately or in combination. Application of a more severe measure does not necessarily require prior application of all less severe measures where the nature of the violation requires immediate and strict action.
7. GROUNDS FOR IMMEDIATE EMERGENCY BLOCKING
7.1. The following violations shall result in immediate Emergency Blocking of an Account or Content without prior warning and without awaiting completion of the standard Complaint review procedure:
7.1.1. Posting on the Platform materials containing child pornography or sexualized Content involving minors in any form. This violation constitutes an unconditional ground for immediate permanent blocking and mandatory referral to the competent authorities.
7.1.2. Public calls to commit terrorist acts or violence against specific persons or groups, and dissemination of materials of organizations recognized as extremist or terrorist under the laws of the Republic of Uzbekistan.
7.1.3. Posting malicious software, links to phishing websites or other materials intended to harm other Platform Users or third parties.
7.1.4. Deliberate actions aimed at hacking or compromising Platform systems or obtaining unauthorized access to data of other Users or the Administration.
7.1.5. Submission of knowingly forged documents during identity or legal entity verification.
7.2. Where Emergency Blocking is applied, the Administration shall, within a reasonable time and generally no later than 24 (twenty-four) hours, notify the User of the blocking and its grounds to the extent permitted having regard to the confidentiality of the ongoing review. In cases of blocking under Clauses 7.1.1 and 7.1.2, notice to the User may be postponed where there are grounds to believe that such notice could obstruct an investigation by the competent authorities.
8. SPECIFIC RULES FOR MODERATING LIVE STREAMS
8.1. Live streams constitute Content created in real time, which objectively limits the possibilities for prior Moderation. The Administration does not conduct advance review of live-stream content. Organizers and Mentors conducting live streams are responsible for ensuring that stream Content complies with the User Agreement.
8.2. A Complaint concerning the content of an active live stream shall be submitted to gr22attract@gmail.com with the subject line “URGENT – LIVE STREAM” or through the corresponding form in the live-stream interface, where available. The Administration shall review such a Complaint as a matter of priority.
8.3. Where there are sufficient grounds to believe that the content of an active live stream violates the User Agreement or applicable law, the Administration may immediately terminate the stream as an emergency response. The Organizer or Mentor shall be notified of the grounds for termination within a reasonable time.
8.4. After a Complaint concerning a live stream is concluded or the stream has been terminated, full review of the Complaint shall continue under the standard procedure within 2 (two) business days. Based on the results, the Administration shall decide whether additional Enforcement Measures should be applied to the Organizer or Mentor, where justified.
8.5. Because the Platform does not record live streams by default, the evidentiary basis for reviewing Complaints concerning live streams shall be formed from the following sources: screenshots or screen recordings provided by the Complainant; technical Platform data concerning the status of the stream; and explanations provided by the Complainant, Organizer or Mentor. The absence of a recording of the stream shall not automatically constitute grounds for finding the Complaint unfounded.
9. SPECIFIC RULES FOR MODERATING ADVERTISING MATERIALS
9.1. Advertising materials are subject to mandatory prior Moderation by the Administration before placement in advertising slots in accordance with the Advertising Rules. This Section governs the procedure for reviewing Complaints concerning advertising materials already placed on the Platform or the content of target links contained in advertising creatives.
9.2. A Complaint concerning advertising material shall be accepted where: the content of the advertising material or its target link violates the Advertising Rules; the content of the target resource changed after Moderation and came to violate the Advertising Rules; or the advertising material misleads Users regarding the characteristics or properties of the advertised goods or services.
9.3. Following review of a Complaint concerning advertising material, the Administration may: dismiss the Complaint where it is unfounded; require the Advertiser to bring the advertising material into compliance; withdraw the “approved” status and stop display of the advertising material; or apply Enforcement Measures to the Advertiser and the Advertising Slot Owner in accordance with Section 6 of these Rules.
10. SPECIFIC RULES FOR REVIEWING COMPLAINTS CONCERNING REVIEWS
10.1. Reviews of Mentors are published on the Platform without prior Moderation. A Complaint concerning a published review may be submitted by the Mentor or by any User who believes that the review violates these Rules.
10.2. Grounds for accepting a Complaint concerning a review for consideration include: the review contains knowingly false statements damaging the Mentor’s business reputation; the review contains insults, threats, obscene language or personal data of third parties without their consent; the review was submitted by a person who is not in fact a Student of the relevant course or lesson, where this fact has been established; the review constitutes spam, advertising, artificial inflation of scores or ratings, or other bad-faith Content; or the review contains prohibited Content under the User Agreement.
10.3. When reviewing a Complaint concerning a review, the Administration shall verify: whether the Complainant has sufficient grounds to believe that a violation occurred; whether the person who submitted the review was in fact a Student of the relevant course according to Platform data; and whether the content of the review complies with the User Agreement.
10.4. The review period for a Complaint concerning a review is 3 (three) business days. During review of the Complaint, the review shall remain published, except where it manifestly contains prohibited Content, including spam, threats, personal data or unlawful materials, in which case the review may be temporarily hidden until review is completed.
10.5. Following review of a Complaint concerning a review, the Administration shall take one of the following decisions: find the Complaint unfounded and leave the review unchanged; find the Complaint well-founded and remove or hide the review, stating the reason; or find the Complaint partially well-founded, for example where the review violates formal requirements but not substantive requirements, and require the author to edit the review by removing the violating elements. The decision shall be recorded in the Moderation Audit Log and both parties shall be notified.
11. NOTICE TO THE PARTIES OF THE DECISION TAKEN
11.1. Following review of a Complaint, the Administration shall notify the parties as follows:
11.1.1. The Complainant shall receive notice of the decision, including whether the Complaint was found well-founded and a general description of the Enforcement Measures taken, without disclosure of confidential details of measures applied to a specific User. The Administration may withhold from the Complainant certain details of the Enforcement Measures in order to protect the Violator’s data.
11.1.2. The Violator, being the User against whom an Enforcement Measure has been applied, shall receive notice containing: a description of the violation that formed the basis for the measure; a description of the Enforcement Measure and its duration, where the measure is temporary; information on the right to appeal the decision in accordance with Section 12 of these Rules; and the time limit for submitting an Appeal.
11.2. Notices shall be sent to the email address specified when the Account was registered. The User must keep the email address current; inability to deliver a notice because an outdated address was provided shall not release the User from the consequences of the decision.
12. APPEAL AGAINST A DECISION OF THE ADMINISTRATION
12.1. A User against whom the Administration has applied an Enforcement Measure may appeal the decision within 10 (ten) business days after receiving notice of the measure. An Appeal submitted after expiry of this period shall not be considered unless the User proves that the delay was caused by objective circumstances beyond the User’s control.
12.2. An Appeal shall be sent to Gr22attract@gmail.com with “APPEAL” in the subject line. The Appeal must contain: the email address of the User’s Account; the number of the Complaint that resulted in the contested decision, where available; a statement of the grounds on which the User considers the decision erroneous or disproportionate; and any available evidence or explanations supporting the User’s position.
12.3. An Appeal shall be reviewed by an authorized representative of the Administration who did not participate in the original review of the Complaint within 10 (ten) business days after receipt of the Appeal. Where necessary, the review period may be extended to 15 (fifteen) business days, subject to notice to the User.
12.4. Submission of an Appeal shall not automatically cancel or suspend the Enforcement Measure applied. The Account or role shall be unblocked only where, following review of the Appeal, the Administration finds that the measure was erroneous or disproportionate.
12.5. Following review of an Appeal, the Administration shall take one of the following decisions: cancel the Enforcement Measure in full and restore the User to the status held before it was applied; replace the measure with a less severe measure; or uphold the decision. The User shall be notified of the decision.
12.6. The decision on an Appeal is final within the Platform’s internal procedures. A User who disagrees with the final decision may bring the matter before a court in accordance with applicable law.
13. MODERATION AUDIT LOG
13.1. The Administration shall maintain a Moderation Audit Log containing the following information for each Complaint: unique Complaint number; date and time of receipt; the Complainant’s email address; subject of the Complaint, including a link to the Content or the identifier of the Violator’s Account; category of the Complaint; review status, including in progress, reviewed or closed; the decision taken and its grounds; the Enforcement Measure applied; notices sent to the parties; and, where an Appeal was submitted, the Appeal details and the final decision.
13.2. The Moderation Audit Log shall be retained for the periods specified in the Personal Data Processing Policy, but in any event for at least 3 (three) years after the Complaint is closed for the purpose of resolving potential disputes.
13.3. The Moderation Audit Log is an internal document of the Administration and shall not be provided to Users in full. A User may request data from the Log relating to their own Account in accordance with the procedure for exercising the data subject’s right of access to information concerning processing of their personal data.
14. AMENDMENT AND TERMINATION OF THESE RULES
14.1. The Administration may unilaterally amend these Rules by notifying Users in accordance with the procedure set out in Section 17 of the User Agreement. Amendments shall enter into force on the dates specified in the notice. Continued use of the Platform after the amendments enter into force constitutes acceptance of the amended terms.
14.2. Any matters not governed by these Rules shall be governed by the User Agreement and other applicable Platform documents and, where these are insufficient, by the laws of the Republic of Uzbekistan.
ADMINISTRATION DETAILS
“GR ATTRACTOR” Limited Liability Company
254, 1st Passage, Usta Shirin Street, Miskin CSG, Almazar District, Tashkent, Republic of Uzbekistan
TIN: 313127023
Email for Complaints: Gr22attract@gmail.com
Email for Appeals and legal inquiries: Gr22attract@gmail.com
Email for general inquiries: Gr22attract@gmail.com
Platform website: https://dispworld.com/